Schaeffer Eye Center at 2550 Eastern Boulevard in Montgomery, Alabama

Customer Reviews about Schaeffer Eye Center

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  Had to wait almost 45 minutes for my appointment. The selection of AFFORDABLE frames was nonexistent. I picked out a pair of frames and was told that those frames on that rack were not available to me for some reason. After all of this I just had my eye exam done and took my prescription elsewhere. If it weren't that I had to go here for my insurance I would have walked out completely. Not recommended at all.
  August 07, 2017

  by Caroline Maddox
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  The Doctor was great and the young ladies that administered the tests. I would go back because of the medical staff. The front office is JACKED UP. They have messed up every single thing every single time I have went in. They initially filed a claim for glasses and contacts and I hadn't event picked them out. I only found out because I was checking my insurance information online and it showed that my benefits had been used. I had to get that taken care and make a few phone calls. Not sure why the people would even file a claim like that. I like to order my contacts online through my insurance company (1. because it is cheaper and 2. they were cheaper than what Schaeffer was charging). I told the lady that I wanted my prescription and she asked why. It doesn't matter why, I wanted the prescription, but I go on to tell her that I wanted to order them online and she starts talking about you can't order them online and that no insurance company would allow you to that. Fortunately my insurance does allow it and have a link on their website to do so. Either way the contact purchase aside, I like to have my prescription in the event something happens and I can't get to my doctor. My husband and I go back to get fitted for glasses and after waiting for an hour and half, the lady finally came to assist us. I went in for a follow up and the Doctor was very thorough. While in my follow up, I expected Hubby to be fitted, but that wasn't the case. So we went to pay for the deductible and the credit card machine wasn't working. So we said to bill us. So I go back to make a payment. and actually made the payment and got another bill in the mail. I have called several times trying to get clarification on why i received a bill after I paid. only one person in the office can give you information and that is Regina. So I call and ask for Regina and she is out to lunch anytime from about 12:30 - 2pm. So I called around 3pm and she is on break, after I was told to call her back at 2:30pm (I called at 1:23 and was told she was at lunch and would be back in an hour). I asked when was the best time to call Regina and I couldn't get an answer. So now, I have to get in my vehicle and drive across town to get my stuff taken care of because Regina is somehow never available. I have yet to go into this place and come out with everything done properly. Once again, the Doctor may be worth dealing with the hassle, but I am not sure if I will be returning. I am looking into new Vision care as I speak.
  April 16, 2017

  by Tanika and William Finney

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About Schaeffer Eye Center in Montgomery